Refund policy
Return & Refund Policy
Effective Date: January 1, 2026
At Lumi Home, we want you to be completely satisfied with your home purchases. We offer a 30-day return window from the date of delivery.
1. Return Policy Summary
| Policy Feature | Details |
|---|---|
| Return Window | 30 Calendar Days from delivery date |
| Restocking Fee | $0.00 (No restocking fee) |
| Return Method | By Mail only |
| Return Shipping (Change of Mind) | Customer pays return shipping costs |
| Return Shipping (Defective / Damaged) | Covered by Lumi Home (Free replacement) |
2. Eligibility Criteria
To qualify for a return, the item must meet the following conditions:
- Item must be brand new, unused, unwashed, and in its original packaging with all tags attached.
- Return request must be initiated within 30 days of confirmed delivery.
3. How to Process a Return
- Initiate Return: Contact customer service at info@lumiihome.store with your order number and reason for return.
- Receive Instructions: Our team will provide the exact return address and instructions.
- Ship the Item: Pack the item securely and ship it via a trackable shipping service.
- Inspection: Returned items are inspected within 3–5 business days of arrival at our warehouse.
- Refund Approval: Upon approval, your refund will be processed to your original payment method within 5–10 business days.
4. Items Damaged or Defective Upon Arrival
If your order arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery at info@lumiihome.store with clear photos of the damage and packaging. We will send a free replacement upon verification.
5. Exchanges
We do not offer direct exchanges. If you require a different model, color, or size, please return the unwanted item for a refund and place a new order on our store.